Read about the terms for cancellation

1. Right of withdrawal for consumers for distance contracts

Consumers - i.e., any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity - may revoke their contractual declaration in the case of contracts against payment under the following conditions:

In the case of a contract for one or more goods capable of being sent by parcel post, which reach the consumer in a single delivery, which are delivered separately or which are delivered to the consumer in several partial consignments or pieces:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (ONSITES Group LTD, Business Center "Bee Garden", 173 Prilep Street, 3rd floor, Office 30, 9000 Varna, Bulgaria, e-mail: hello(at)onsites.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the model revocation form below, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

In principle, there is no right of withdrawal for distance contracts or online contracts for the delivery of products that have been manufactured according to customer specifications in accordance with § 312d para. 4 No. 1 BGB.

2. Sample cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).
- To ONSITES Group LTD, Business Center "Bee Garden", 173 Prilep Street, 3rd Floor, Office 30, 9000 Varna, Bulgaria, e-mail: hello(at)onsites.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)

(*) Delete where not applicable.