Can I make changes after I have submitted my order?
Unfortunately not. Once you have placed your order and paid for it, we will no longer be able to modify your order. Please make sure that you have carefully reviewed you order before finalizing it.
What is your refund and cancellation policy?
As we offer printing and binding as a specific service based on each client’s personal requirements and needs, we are unable to offer refunds or cancellations on orders that have been already processed. However, if you find any issues with the printing or binding itself, such as creased pages, smudged ink etc., we are willing to offer you a replacement as long as we have been advised of the issues within two weeks of the delivery. In such cases, shipping expenses will be at our cost.
Can I select the number of colored pages?
Yes, you can. When choosing the different elements of your order, you will be able to indicate the number of pages you want to be printed out in color. There are no restrictions to the number of colored pages per document.
What payment methods do you accept?
You can pay for your order securely via debit or credit card. We accept Visa, Mastercard, Maestro, Diners Club, American Express.
How can I track my order?
Once we have shipped your order you will receive a confirmation email with a tracking number. To monitor your delivery, you must simply follow the steps specified in the confirmation email. If you have not received such notification, please do not hesitate to contact us.
How can I contact you about my order?
All queries can be made via phone on +493080935793 or +41445868130. Your query will be dealt with the utmost attention by our friendly support team. Alternatively, you can also get in touch with us by filling out the form in the ‘’Contact Us’’ section. If you have created a profile, you can also send messages through the ‘’Notification’’ section on your dashboard.
What is the minimum and maximum number of pages for a bound thesis?
The minimum number of pages per project is as few as 30 sheets of A4 paper. We can bind up to 240 pages per projects with hard cover and 250 pages per project with soft cover. If you have more than that amount, we recommend that you consider splitting your document into several volumes so that each can be bound separately.